As many of you probably know, we have withdrawn the new release of Symbaloo temporarily.
What made us decide to do so? We simply had to. When we gave access to the 2.0 version, we experienced performance isssues caused by hundreds of thousands of users who tried to access their starting page simultaneously. The thing with Symbaloo is that it is not an ordinary website. Every user has it’s own unique profile and every single modification like adding or removing a tile is a seperate request to the database.
So, why didn’t we foresee this? Actually, we did a lot of testing and everything worked fine. The trick is that retrieving all unique customer data at the same time is every hard to simulate. The result was that Symbaloo became very slow. So slow that we could not meet our service standards and decided to switch back to the old version. We’ve decided to take a few steps back and do some testing and work on a different migration path. We want the new release of Symbaloo to put a smile on your face.
In the coming weeks we will be testing together with users that we have invited, to provide us with their feedback. As soon as we are satisfied with the results and feedback, then we’ll launch the new version. This will be a more gradual approach. At this moment in time we can’t tell when this will be exactly.
It goes without saying that we’ll keep you posted and that all of your data will be saved once we switch to the new release. That’s about all we can say now. Meanwhile, we wish you a merry Christmas and all the best for 2010.
Please bear with us,