Blog/ Symbaloo Troubleshooter

Troubleshoot Symbaloo

  

Troubleshoot Symbaloo

Here are steps you can take if Symbaloo or parts of it are not working correctly in your browser:

– Update browser to latest version

– Do a hard refresh on your browser (Mac: Command+Shift+R ; PC: Control+F5)

– Enable Java Script– clear cookies and cache

– Remove pop-up blocker

– Try disabling plug-ins while using Symbaloo to see if any of them have affected the way Symbaloo functions (sometimes certain plug-ins conflict with the way Symbaloo operates)

– Try Symbaloo in a different browser (to see if issue is browser related)

Easy Solutions to common problems

1. Symbaloo functions suddenly not working correctly or no longer accessible? You can try to reset your browser: PC: Control+F5; Mac: Command+Shift+R. This forces the browser to reset, which often solves the problem.

2. Do you have to log in constantly?https://en.help.symbaloo.com/portal/en/kb/articles/tiles-lost-or-have-to-log-in-again-again-22-2-2018

3. Did your tiles or a webmix disappear? (First, check if you are logged in!): https://en.help.symbaloo.com/portal/en/kb/articles/i-deleted-my-webmix-22-2-2018

4. Forgot password? https://en.help.symbaloo.com/portal/en/kb/articles/i-have-forgotten-my-password-22-2-2018

To look through the Symbaloo Knowledge Base or send an email to our Support Team, visit our helpdesk: https://en.help.symbaloo.com/portal/en/home

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More Information

If you experience any issues or require assistance, please contact Symbaloo Support and we will do our best to help you promptly.

Thank you for using Symbaloo and have a great day!

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